Although this is not the mainfactor for you to distinguish a trustworthy web hosting supplier from a bad one or a reseller from a real supplier, being able to call and talk to a live person is an indicator that you aren't dealing with a one-person service provider and that you will be able to reach someone any time you're looking for assistance. The telephone support for hosting services may vary from basic to expert, so the issues which can be resolved with a phone call differ depending on the particular company. In the general case, these matters are more basic and feature billing or first level technical issues because more complex issues often require a support ticket where both you and the administrators can follow what is going on with a particular issue. Still, having the option to call your supplier will save you lots of time and efforts for the numerous small things which will eventually appear at the time you manage your hosting account.
Phone Support in Web Hosting
In case you choose to employ one of our Linux web hosting, you will be able to talk with our customer support crew via phone for 14 hours a day. We will help you select the best plan for your web sites since we realize that it's better to discuss these issues with a live person. If you already have an account, we're able to assist you with your sales/billing questions as well as general issues, even with some technical problems which don't involve a long time or escalation to a system administrator as it is more convenient to open a support ticket for time-consuming matters so as to have the entire correspondence in a single place. We have telephone numbers in the US, the UK and Australia, so you're able to call the one you prefer and speak with our agents.