If you’re a website owner, a problem could always surface and it does not necessarily have to be related to the hosting service itself. For instance, something may go wrong when you bring a web app up to date or some vital data can be modified or erased by mistake. Irrespective of what the nature of the problem may be, you will have to touch base with the client service staff and request them to recover a backup or to help you resolve the problem that you’re experiencing. How timely they will do this will predetermine how much time your websites will be inaccessible. For given sites such as community web portals or e-stores, an extended downtime duration can often mean lost visitors and cash. Therefore, it is pretty important that you use the services of a web hosting company that provides not only a good client support service, but also a well-timed one.
One-Hour Response Guarantee in Web Hosting
In case you are using one of our Linux web hosting and you’ve got a question or confront some complication, you can touch base with us 24-7 by opening a ticket or by writing an e-mail and we’ll make certain that you have a response in no more than 1 hour. In case the issue can be sorted out, we’ll do it before we get back to you, whereas in case there is something that you have to do on your end, we’ll supply you with all the needed details – what workable solutions to try out, what settings to check, etc. Typically, you will get an answer within no more than thirty minutes, which means that waiting for hours and hours on end or even for more than a day to get help is something out of the question. Our 60-minute reply time guarantee is valid for any question that you might have – technical, billing or general.