If your web hosting company provides live chat support, you're able to speak to a representative in real-time and find out useful information or get a problem resolved in a very timely manner. The advantage of using chat rather than calling to talk with a live person is that you will need only a computer with access to the world wide web, therefore you will not pay any fees if you're in another state or country. Furthermore, it is easier to copy and paste information for example domains, usernames or error messages i.e. details which are sometimes difficult to provide to the other side on the phone. The real-time chat is also a faster way to contact the web hosting provider's support crew in comparison to using a ticketing system. Last, but not least, in the event that some trouble requires a bit more time to be taken care of, you'll be able to do something else while you wait for support on the live chat, which means that you will not waste time - something that's impossible in case you're on the phone.

Live Chat Support in Web Hosting

Together with the phone and ticket support, we offer live chat support as well. You're able to contact us every day, including holidays and weekends, and we will give you more info about the Linux web hosting that we provide in case you are not a customer yet, or about common and billing questions when you already have a user profile. Although for strictly tech matters you'll need to open a trouble ticket to our tech assistance team, as such issues require extra time to be dealt with, you may still get in touch with us through the live chat for some tech details. For example, we will assist you to set up an email address in your e-mail client or troubleshoot a number of problems, saving you lots of time. Even if our phone lines are already off for the day, you will be able to speak to a live person.