A ticketing system is the most popular communication medium that web hosting companies offer to their clients. It’s typically part of the billing account and is the very best way to fix an issue that takes a certain amount of time to examine or that has to be forwarded to a server admin. In this way, all responses provided by either party will be stored in one location in the event that someone else wants to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, which suggests that you will need to log in and out of at least two accounts to perform some task or to contact the company’s client support team. If you wish to administer a handful of domains and each one is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. In addition, it may take a significant amount of time for the hosting provider to answer your ticket.

Integrated Ticketing System in Web Hosting

The ticketing system that we are using for our Linux web hosting is not separate from the web hosting account. It is an indivisible part of our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any moment with only a few clicks, without needing to leave your hosting account. The ticketing system features a quick-search box, so you can find de facto any ticket that you have submitted in the past, if you need it. Also, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can discover how to handle a given issue even before you open a ticket. The response time is maximum 1 hour, which means that you can get swift assistance at any particular moment and if our client support staff advises you to do something in your account, you can do it instantly without needing to leave the Control Panel.