Integrated Ticketing System in Web Hosting
The ticketing system that we are using for our Linux web hosting is not separate from the web hosting account. It is an indivisible part of our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any moment with only a few clicks, without needing to leave your hosting account. The ticketing system features a quick-search box, so you can find de facto any ticket that you have submitted in the past, if you need it. Also, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can discover how to handle a given issue even before you open a ticket. The response time is maximum 1 hour, which means that you can get swift assistance at any particular moment and if our client support staff advises you to do something in your account, you can do it instantly without needing to leave the Control Panel.