The customer support that you will receive from your web hosting supplier is very important, regardless if you have pre-sales questions and you're not a customer yet, or you've got a technical problem with an existing account. Prompt and clear info about a question or a problem will save you lots of time and efforts, not mentioning that this is generally a proof that you're ordering from a genuine hosting supplier and not from some reseller. When you get a hosting account via a company that does not own its servers and it can't access them directly, it's almost certain that you'll wait for a couple of days so as to receive a reply to any query, therefore your sites may stay offline for quite some time. However, a provider that offers various means of communication and has a support crew available all the time will assist you to right away and help you reduce or completely avoid any downtime and prospective losses.

24/7 Customer Support in Web Hosting

We supply 24/7 customer, billing and technical support for all our Linux web hosting. Even if you aren't our customer yet and you have some questions, we can give you a hand in a timely manner and supply you with the necessary information, in order to give you the choice to make the best decision when you buy a new hosting account. We are available anytime, including weekends and holidays, and we provide various options for communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we have a couple of telephone numbers all over the world, so that you're able to call the one that is closer to you. The maximum response time for the emails and your tickets is 1 hour. The typical response time is no more than 15-20 minutes, so you can forget about waiting for a few days to receive support for any kind of task or issue, regardless of its complexity.

24/7 Customer Support in Dedicated Hosting

We know how important it is to get prompt support in general, let alone when you manage a whole server, so each and every dedicated server that we provide comes with 24/7 support with 1-hour reply time guarantee regardless of the problem. This service is cost-free for any type of difficulties with the server or the software that was installed by our administrators during the setup, which means that you are able to contact us as many times as you'd like, even during holidays. You could either open a support ticket from the billing section or you could send an email, and the actual reply time for both rarely surpasses 30 mins as we have administrators available twenty-four hours a day. In case you need general information about our servers or you have a billing question/issue, you can also call one of the local telephone numbers that we have on 3 different continents or you can employ our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you are able to add to your server plan through your billing Control Panel.