Customer Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your help requests will be dealt with in maximum 60 min after the trouble ticket or email was submitted. If your case requires additional assistance from a server admin, we’ll direct the ticket or the e–mail to the person in charge, without delay then leave a note to let you know that more time will be required for reaching the best solution. Furthermore if you make use of the Administration Services package, all of the server administration services included there will be carried out whenever you specify.
A Topflight Client Support Service
Our customer support staff will be at your disposal twenty–four–seven should you require assistance working with our Website Control Panel or with any of the applications that we pre–install for you on the dedicated web hosting server. What is more if you need assistance tackling all the ordinary administration tasks on your dedicated hosting server, you can take a glimpse at our Administration Services package, that includes data backup disk space, weekly Operating System updates, troubleshooting and software installation procedures, server monitoring and restarting procedures, etc.
A User–Friendly Help Area
We have provided the Website Control Panel with a comprehensive knowledgebase, which features in–depth explanations of all its features and functions. Moreover, we have created in–depth video tutorials that will further show you how to carry out a certain operation or resolve a frequently experienced issue. The how–to articles and the tutorial videos are readily reachable from each section of the Website Control Panel via the Help and Videos buttons in the upper right corner.